Returns & Exchanges

We offer free shipping and returns* on all orders $50+ within the continental US.

Packages will ship within 2 business days.

Shipping times vary by location:

  • NY, NJ – next business day
  • East Coast – Central: 2/3 Business Days
  • West Coast: 5 business days.

Don’t love it? Follow these instructions to return your item(s) to us. (for online and phone orders only).

CONTACT US!  Simply email us to let us know you are returning your items so we know to expect them at Make sure to include the list of item(s) you are returning and your order number.

PACK IT!  As soon as your return is approved you will receive a return label by email. Package the item in its original condition. Include a copy of your invoice with order number.

NOTE: Items must be returned within 14 days from the date your package is delivered.

SHIP IT!  Return your items to the following address: RETURNS – NU NEW YORK – 302 Tompkins Avenue, Brooklyn, NY 11215 •

Items must be returned in their original condition (new, unused, unworn, unwashed) within 14 days from the date your package was delivered • Returns received in damaged or worn condition will not be accepted and can be shipped back at your own expense. (But we know you won’t do that!). • Intimates (shapewear, bras, underwear, tights, and socks), any item marked as final sale cannot be returned. • Refunds will be issued within 7 business days from the date your return is received by the warehouse •

* RETURN POLICY ON 3 FOR $90 SECTION: A $8.50 shipping & handling fee applies for return requests of items in our 3 for $90 section, and is deducted from your estimated refund. The shipping & handling fee includes labor and material costs, packaging and restocking fees, and cover what NU* New York pays to its carrier to send the item(s) back. Hope you understand!

Only items shipped within the US are eligible for return

STILL HAVE QUESTIONS? Give us a call or text at +1 (860) 577.07.39 or email