Returns & Exchanges

Don’t love it? Follow these instructions to return your item(s) to us. (for online and phone orders only).

CONTACT US!  Simply email us to let us know you are returning your items so we know to expect them at Make sure to include the list of item(s) you are returning and your order number.

PACK IT!  Package the item in its original condition. • Include a copy of your invoice with order number..

NOTE: Items must be returned within 14 days from the date your package is delivered.

SHIP IT!  Return your items to the following address: RETURNS – NU NEW YORK – 43 Spring Street, NY, NY 10012 • We apologize but we currently do not cover the shipping costs of returns.

NOTE: You can drop off your items at our location as well!! Your refund will be processed through our website and not our store register so don’t forget to email us to let us know!

Items must be returned in their original condition (new, unused, unworn, unwashed) within 14 days from the date your package was delivered • Returns received in damaged or worn condition will not be accepted and can be shipped back at your own expense. (But we know you won’t do that!). • Intimates (shapewear, bras, underwear, tights, and socks), any item marked as final sale cannot be returned. • Refunds will be issued within 7 business days from the date your return is received by the warehouse •

STILL HAVE QUESTIONS? Give us a call at +1 (212) 334.2188 or email

NOTE: items purchased in store can be returned for exchange or store credit ONLY within 30 days. Sorry no refunds.