Returns & Exchanges

We offer free shipping and returns* on all orders $50+ within the continental US.

Packages will ship within 2 business days.

Shipping times vary by location:

  • NY, NJ – next business day
  • East Coast – Central: 2/3 Business Days
  • West Coast: 5 business days.

Don’t love it? Follow these instructions to return your item(s) to us. (for online and phone orders only).

CONTACT US!  Simply email us to let us know you are returning your items so we know to expect them at info@nunewyork.com. Make sure to include the list of item(s) you are returning and your order number.

PACK IT!  As soon as your return is approved you will receive a return label by email. Package the item in its original condition. Include a copy of your invoice with order number.

NOTE: Items must be returned within 14 days from the date your package is delivered.

SHIP IT!  Return your items to the following address: RETURNS – NU NEW YORK – 302 Tompkins Avenue, Brooklyn, NY 11216

Items must be returned in their original condition (new, unused, unworn, unwashed) within 14 days from the date your package was delivered • Returns received in damaged or worn condition will not be accepted and can be shipped back at your own expense. (But we know you won’t do that!). • Intimates (shapewear, bras, underwear, tights, and socks), any item marked as final sale cannot be returned. • Refunds will be issued within 7 business days from the date your return is received by the warehouse •

* AS FOR FREE RETURN PLEASE NOTE

  ANY ITEMS PURCHASED UNDER “3 FOR $90” SECTION OR SAMPLE SALE ARE FINAL SALES.

ANY ITEMS PURCHASED ON SALE OR WITH COUPON CAN BE RETURNED FOR A FLAT FEE OF $7.92

IN CASE YOU PAID THROUGH THIRD PARTY SUCH AS  PAYPAL, THEIR FEES WOULD BE DEDUCTED FROM OUR REFUND.

 

Only items shipped within the US are eligible for return

STILL HAVE QUESTIONS? Text us at +1 (718) 406 6702 or email info@nunewyork.com